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Guest Services Information & Policies
Visitor policies are carefully established to provide a balance between the best experience for all visitors while protecting the Museum facility and collections.
- Tickets are non-refundable and non-transferrable.
- Food, drinks and gum are prohibited in all areas beyond the ticket gate, all gallery spaces, and the Sky Terrace. An exception is made for baby bottles containing water, milk or formula only, no juice. Sippy cups and juice boxes are not bottles and are not allowed beyond the ticket gate.
- Covered containers of water are allowed in all areas of the Museum.
- Food and beverages are permitted in the Canyon lobby, the Front Terrace, and on the grounds of the Rio Tinto Center site.
- NHMU-hosted group visitors with prior reservations, including school groups and camp programs, may serve lunches for their entire group in the Community Room or on the adjacent North Terrace.
- School groups without prior reservations may not serve lunches for their group on our site.
- Museum Birthday Party attendees are able to bring party refreshments which can be eaten in the assigned Learning Lab only during the designated hours of the Birthday Party. Birthday Parties must be reserved in advance on a first-come first-served basis. More About Museum Birthday Parties
- The Canyon lobby area cannot be used for birthday party or organized group gatherings.
- Items cannot be left unattended in the Canyon area. Items such as snacks, presents, and eating supplies cannot be stacked on or under a Museum Cafe table and left unattended.
- No outside cakes are permitted in the Canyon.
- No balloons are permitted onsite at the Museum.
- No organized group meetings or gatherings are allowed in the Canyon area, including birthday parties.
- Because of the danger of wildland fires, smoking is not permitted east of the Bonneville Shoreline Trail. Smoking kiosks are available along the west side of the Shoreline Trail for the disposal of cigarette and cigar butts.
- Click here for information about scheduling private Portrait Photography at the Museum.
- Photography and videography by our gallery visitors is encouraged. However, all media created by visitors must be for personal, noncommercial use only. For information on our commercial photography policy, click here.
- Media composed primarily of exhibition objects, rather than museum visitors, may not be posted publicly or offered for sale by the photographer.
- Anyone wishing to create any form of media for commercial use must make advance arrangements with NHMU, execute a written agreement, and pay any applicable location shooting and royalty fees.
?subject=Question%20about%20Commercial%20Photography%20at%20NHMU">More Questions? Contact our Public Relations Team
- Media equipment such as tripods, lighting, etc, which impedes other visitors or obstructs walkways is prohibited during open hours.
- Purchase of admission implies consent for visitors to be photographed by NHMU and for visitor’s likeness to be used in NHMU promotional materials without compensation or further consent.
- All galleries and facilities are wheelchair accessible. Motorized wheelchairs are permitted.
- No roller skates, roller blades, skate boards or shoes with embedded wheels (“Heelies”) are allowed to be used inside the building.
- Service animals are permitted inside the Rio Tinto Center.
- Companion animals are not permitted inside and may not be left unattended on our site.
- There is a 1:8 adult to child ratio for groups visiting the Museum. This applies to all organized groups including Kindergarten through 12th grade Self-Guided Field Trips.
- Visitors are expected to comply with instructions from NHMU staff and security officers. Visitors refusing to comply with security directives will have admission refunded and will be escorted out of the building.
Additional Questions? Contact Us